Cancun Accesible
Terms and Conditions
Cancun Accesible Rental Agreement booking terms and conditions.
Cancun Accesible rent to Renter signing this agreement mobility equipment (scooter, wheelchair or powerchair) subject to all the terms and conditions set forth in this Rental Agreement and Renter agrees:
1 DEFINITIONS AND GENERAL PRINCIPLES
“You” are the customer (main user) who agree to the terms of the rental agreement and who is entitled to use the equipment.
Cancun Accesible is the name/DBA of mobility rental company in the rental agreement.
“Equipment” is the item that Cancun Accesible is renting to you for the agreed duration of the rental agreement and will include all parts and accessories fitted to it at the commencement of the rental.
“Damage” is any damage occurring to the equipment (including, lights, seats, upholstery and any attached accessories).
“Third party” any property, person or organization other than Cancun Accesible or subsidiary or franchisee named in the rental agreement. .
"scooter/equipment " are any and all items listed on your rental order/invoice you have rented from Cancun Accesible.
2 PREREQUISITES: WHAT DO YOU NEED IN ORDER TO RENT A EQIPMENT
You must hold and be able produce when requested by Cancun Accesible a valid ID before the rental takes place. The ID must have been issued by authorized authorities. You must be aged 21 or over to rent our mobility equipment. And if applicable, a deposit must be provided, which will be refunded at the end of the rental period.
3 EQUIPMENT: CONDITION, USE, BREAKDOWN ASSISTANCE AND MAINTENANCE/MECHANICAL PROBLEMS
3.1 Condition of the equipment.
Upon delivery of the equipment, the final user or the person receiving the equipment will be asked to check the condition of the equipment.
Where an apparent defect is found which is not already noted, you must immediately inform Cancun Accesible before proceeding with your rental of the equipment. In such a case, amendments will be made to your rental account at our office and duly noted by both parties. If a defect is not noted and agreed prior to proceeding with your rental the condition of the equipment will be agreed as being in good order and it will be considered that you received the equipment in good order and proper working condition.
You will return the equipment in the same condition as it was provided at the start of the rental as agreed. You are responsible for any repair or refurbishment costs and these costs will be added to the cost of the rental and you agree that these costs will be charged to you.
3.2 Use of the equipment.
The equipment must not be operated by anyone other than you or a member of your party over the age of 15. Anyone under the age of 15 will require written the permission from Cancun Accesible, text or email is acceptable. If you wish to take the equipment outside the City of original rental you must obtain Cancun Accesible prior consent.
You must take care of the equipment, keep it in good repair and condition, reimburse Cancun Accesible for any damage to the equipment, and pay for any costs incurred. When leaving the equipment unattended even for a short period, you undertake to secure it in a safe and proper manner. You must use the equipment in a responsible manner and in particular, only for the purposes for which it is intended.
For a scooter, this means primarily carrying one person and their personal items and not overloading or carrying children. In particular, you must not use the scooter/equipment under any of the following conditions or for any of the following purposes:
- operating the scooter or equipment under the influence of alcohol, drugs or any other type of narcotic substances,
- carrying anything which, because of its smell or condition, harms the Vehicle or causes Cancun Accesible to lose time or money before it can rent the scooter/equipment again,
- transportation of animals (with the exception of assistance animals)
- re-rental to or use by other persons
- Wetting
- Getting into the sand
- To exceed the allowed weight
- carrying passengers
- pushing or towing another vehicle.
- traveling on a surface of which could put the scooter/wheelchairs wheels, tires or its under body mechanics at risk,
- intentionally committing any offence.
- none of the goods and baggage carried in or on the scooter/wheelchair, including their packing and stowage equipment, will be permitted to damage the scooter/wheelchair, nor put the occupants abnormally at risk,
- in any way which breaks the highway Code, road traffic laws or any other laws.
3.3 Maintenance / Mechanical Problems
When the rental starts, the equipment will be fit for normal use. If it is not, or if it becomes unfit for normal use during the rental because of mechanical breakdown or accident, you must inform or ask for authorization to Cancun Accesible immediately. Cancun Accesible will have the choice between replacing the scooter/equipment and repairing the scooter/equipment on site.
Any fees and expenses of any repair undertaken without the order of Cancun Accesible will not be reimbursed to you. You must inform Cancun Accesible, or one of its agents, of all accidents, damage to or breakdowns of the scooter/equipment. In any case, Cancun Accesible will not be liable to you for any loss or damage. Cancun Accesible will not be responsible for any damaged or lost.
3.4 Breakdown Assistance
For the length of the rental, as agreed with Cancun Accesible, you have the benefit, at no extra cost, of a Breakdown and Assistance Service. If required, this service can be contacted by calling the telephone number indicated on the rental agreement or on the equipment or on the key fob. In order to benefit from this cover, you must make contact with Cancun Accesible immediately after the occurrence of the incident. If you do not contact Cancun Accesible and if you initiate steps or make any disbursements without the prior consent of Cancun Accesible, you will not be able to claim for reimbursement of the expenses.
You agree to waiting period of up to 2 hours for our technician to attend your breakdown. This waiting time will vary subject to prevailing traffic conditions and distances that our technicians will need to travel to attend your location to enact a repair or exchange of your rented equipment. If you refuse this service for any reason Cancun Accesible will not be held liable for any loss you incur or to refund your rental fees as you will have chosen to refuse service and taken over the control of the situation.
4 RENTAL PERIOD.
4.1 Principle and Calculation.
You undertake to return the equipment to Cancun Accesible at the agreed place, on the date and at the time indicated on the rental agreement.
The daily rental covers 24 hours, and the weekly rental covers 7 days (for example, starting on Monday and ending on the following Monday). Additionally, there is a courtesy period of up to 3 hours after the rental ends.
If you return the scooter/equipment to any other location other than the agreed location, transportation or repatriation costs will be charged to you. This includes abandonment for any reason at any location without prior authorization from Cancun Accesible. You agree that these costs will be charged to you.
4.2 Extension of the Original Duration of the Rental
Should you wish to keep the scooter/equipment for a period longer than that originally set out in the rental agreement, you must first contact Cancun Accesible to confirm availability. Unless otherwise agreed in writing by Cancun Accesible, once this period is passed, the contracting party remains liable for additional rental on a single day rate until returned you remain liable for any damages to Cancun Accesible.
4.3 Delivery and Collection Terms
Cancun Accesible agrees to deliver and collect the equipment but you may have to pay additional charges and follow additional instructions. You must check it at the time of reservation. You must return the scooter/equipment immediately at the end of your rental time. In the event that the scooter/equipment is not delivered to Cancun Accesible you will be liable for any costs associated with such repossession.
4.4 End of Rental
The end of the rental is defined by the return of the equipment and any keys and accessories to Cancun Accesible pick up location as agreed in the rental agreement. If the equipment is returned without its key or accessories, you will be charged for the cost of the replacement. Under no circumstances will Cancun Accesible accept any liability for articles that may have been left with the scooter/equipment at the end of the rental.
In some specific cases and Hotels locations and for customer convenience (to use the equipment up the last minute before departing the Hotel) Cancun Accesible will authorize by the phone or by e mail that rented equipment is left at the Concierge or Bell Man area of the Hotel.
5 RATES / TERMS OF PAYMENT
5.1 Rates
The total charges for each rental will be determined according to the price list applicable at the time of rental and full rental price will be charged at the time of booking.
5.2 Terms of Payment
To make the payment for any rent, whether the total amount or only the 25% deposit, it can be done via a PayPal link or bank terminal. And the balance is due upon delivering the equipment to the client at the agreed location.
This will be sent to the email address provided at the time of making the reservation. If payment is not made within 24 hours after the link is sent, the reservation will be considered not finalized, and the equipment will be available for rent again.
The rates applicable to the rental of additional services, items are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (equipment type, rental, duration, price, return location…). Any modification in the characteristics will entail the use of an appropriate alternative tariff. You agree that any additional costs/charges will be charged to you.
6 You will be liable for any damages to Cancun Accesible when renting a scooter or equipment that has been entrusted to you.
Therefore, in the event of theft of the scooter or equipment or damages caused to it, you must fully indemnify Cancun Accesible (the indemnification will include the amounts corresponding to the repair costs, resale value of the scooter or equipment, loss of use, administration charges…). The amount will not exceed the market value of the rented scooter or equipment at the time of the event. This liability may be reduced if you opted for the accidental damage waiver insurance.
Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, YOU WILL BE DEBITED THE FULL AMOUNT FROM THE CREDIT/DEBIT CARD USED AT THE TIME OF BOOKING. If this is not possible the full amount will be billed to you for immediate payment.
6 DAMAGE
6.1 Damage
Both at Delivery and Return Cancun Accesible together with you will record all visible damage to the scooter/equipment which you hereby acknowledge. Existing damage will be noted. At the end of the rental the identification of any new damage must be added to your rental account. Any new damage will be immediately noted by Cancun Accesible.
Any and all repair costs will be directly billed to you by Cancun Accesible and will include the cost of the damage repair as well as administration charges, immobilization costs, spare parts and labor costs. The above-mentioned invoiced repair costs are payable under the same conditions as for the payment of the rental agreement and you agree that these costs will be charged to you.
CANCELLATION
Rentals cancelled for ANY reason up to 3 calendar days prior to delivery date will be refunded the total equipment rental amount paid, minus the credit card (VISA / MC) processing fees of 6%. If the cancellation occurs within 3 calendar days of the delivery date (requested day by customer), the 25% downpayment is NON-REFUNDABLE. All orders subject to a promo code, discount or special offer ARE NON- REFUNDABLE without consideration of the above period of time.
Rentals canceled after the equipment is delivered or is out for delivery will not be refunded in any part whatsoever.
Cancun Accesible Cancellation Policy is purely based on time. Therefore, ANY request of Cancellation and Refund within the 3 calendar days before the Delivery Date due to Health Issues, Injuries, Accidents, or any other critical situation or condition that customer might believe is a reason for Cancelling, the 25% downpayment will not be refunded in any part whatsoever.
Neither Cancun Accesible nor employees will be liable for any inaccessible Hotels, Facilities, Destinations, Streets, Locations or any area whatsoever the customer decided to rent and use the equipment. In the Case the customer finds out the use of the equipment is not possible due to inaccesible facilites or location and decides to return the equipment before the paid return day or to not receive it at delivery, will not be refunded in any part whatsoever.
Cancellation or changes must be made by email to sales@cancunaccesible.com or by calling to (+52) 998 246 3896
• Transfer
The rates applicable to adapted transfer services are valid on the date the reservation inquiry is made and are subject to change without notice. Rates are not guaranteed until payment is received. All reservations are subject to availability. The reservation will not be issued until payment has been received in full.
When you make a reservation you acknowledge our Reservation and Payment Policies, Cancellation Policies and Disclaimer. Changes to existing reservations are subject to availability and necessary rate adjustments
You can make the reservation up to one day (1) prior to your arrival but you must be aware that cancellation policies will apply.
Cancellation & Reservation Policies (Applies for adapted transfer and tours)
- Cancellations less than forty-eight (48) hours before the arrival/departure date (shuttle or tour) will not apply for downpayment refund.
- Changes made less than twenty-four (24) hrs. before the arrival/departure date (shuttle, tour) will be done upon availability. For modifications or updates, you must contact our reservations department by phone, email or chat. Drivers are not responsible for notifications or modifications to reservations.
Cancellation or changes must be made by email to sales@cancunaccesible.com or by calling to (+52) 998 246 3896
Limitations of Liabilities
Cancun Accesible will not assume liability for any claims, costs or expenses arising from injury to the client or third parties, accident, loss of life, loss or damage to personal property, lack of enjoyment, upset, disappointment, anguish, distress or frustration be it mental or physical resulting from the following:
1. Acts or omissions caused by any party and its employees other than Cancun Accesible.
2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of Cancun Accesible.
3. The client´s failure to obtain the required travel documentation including but not limited to, passport, visas and certificates, in which case no refund will be granted.
4. Changes to or cancellation of the travel services offered for any reason. Cancun Accesible reserves the right to cancel or change the travel services at its discretion, but will attempt to substitute the cancelled service with comparable ones. If a reservation must completely be canceled, Cancun Accesible liability will be limited to a refund of money paid to Cancun Accesible.
5. A refund will not be granted by Cancun Accesible in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.).
Lost and Found
Driver or the company won't be responsible for the passenger(s) personal property left behind or lost during the trip. If we are able to find an item left behind while you´re in the area, delivery fees will apply. We are also able to provide all information needed to request collection of the item so it can be shipped internationally to you, shipping costs are the responsibility of the user. Unclaimed items will be held for a maximum of 30 days, after this time they will be disposed of or donated.
By booking with Cancun Accesible I agree to all the above policies
Contact Us
- Tsunum 6, Av. Pehaltun 502, 77533 Cancún, Q.R.
- +52 1 998 246 3896
- reserve2@cancunaccesible.com